Trust & Fair Dealing
Refund & Cancellation Policy
Last updated October 29, 2026
Life happens, and schedules change. This page sets out plainly when a session can be moved or cancelled at no cost, and how refunds are handled.
Standard Cancellation
A session may be rescheduled or cancelled without charge with at least 24 hours' notice. Notice by email or phone is sufficient.
Late Cancellations and Missed Sessions
Cancellations made with less than 24 hours' notice are charged the full session fee. A session missed without any notice is also charged in full. The time has been reserved, and it cannot usually be offered to another family at short notice.
Cancellations on My Side
If a session is cancelled at my end for any reason, there is no charge, and the session is rescheduled at the earliest mutually convenient time.
Rescheduling
Sessions may be rescheduled with at least 24 hours' notice, subject to availability. Rescheduled sessions should be used within sixty days of the original date.
Additional Work and Consultation
The lesson rate includes preparation reasonably necessary for the scheduled session. Work requested by or performed on behalf of a family, student, school, or independent educational or tutoring agent that goes beyond ordinary lesson preparation is billed separately at the standard hourly rate in 30-minute increments. Where the scope is known in advance, you will be told the likely cost before the work begins.
Prepaid Sessions
Where sessions are paid for in advance, unused sessions may be refunded or credited on request. Sessions already delivered are not refundable.
Billing Questions
If something on an invoice looks wrong, please raise it within fourteen days of receiving it. Errors are corrected promptly, and any amount charged in error is refunded in full.
Questions about this page? Write to winerkerry@gmail.com or call (508) 397-7068.